Privacy Policy

HCO Residential LLC (“Highest Cash Offer,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect from visitors and customers of highestcashoffer.com (the “Site”), how we use it, who we share it with, and the choices you have. By using the Site or submitting information through any of our forms, you agree to the practices described below.

1. Information We Collect

a. Information you give us directly

When you request a cash offer, contact us, or otherwise interact with our Site, we may collect:

• Contact details — your first and last name, phone number, and email address.
• Property information — the address of the home you're considering selling, and any details you choose to share about its condition, occupancy, your situation, or your timeline.
• Communications — messages, voicemails, texts, or emails you send to us.

b. Information collected automatically

When you visit the Site, we and our service providers automatically collect certain technical information, including:

• IP address, approximate location (city/region), device type, browser type, operating system, and referring URL.
• Pages viewed, links clicked, time on page, and other usage data gathered through cookies and similar technologies.
• Phone-call metadata (date, time, duration, source) when you call a tracked phone number listed on the Site.

2. How We Use Your Information

We use the information we collect to:

• Prepare and deliver a cash offer for your home.
• Respond to your questions, schedule walk-throughs, and complete a sale (including closing through our title company partner).
• Contact you by phone, text message (SMS), and email regarding your inquiry and related real-estate offers from us, our affiliates, and our authorized representatives.
• Operate, secure, and improve the Site — including debugging, fraud prevention, spam filtering, and analytics.
• Comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

3. Phone, SMS & TCPA Consent

By submitting a form on the Site or otherwise giving us your phone number, you consent to receive calls, text messages, and emails from HCO Residential LLC, its affiliates, agents, and authorized representatives regarding your property inquiry and related services. You may be contacted at the phone number and email address you provide, including via automated dialing technology and prerecorded or artificial voice messages.

Consent is not a condition of any purchase or service. Message and data rates may apply, and message frequency varies. You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting us at the email or phone number listed below. You may opt out of phone calls by asking us to stop calling during any call. We will honor opt-out requests in accordance with applicable law.

4. How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing purposes. We share information only as described below:

• Service providers — vendors that help us operate the Site and run our business (e.g., email delivery, customer-relationship management, call tracking, analytics, spam protection, and hosting). These providers are permitted to use your information only to provide services to us.
• Title and closing partners — if you accept an offer, we share the information needed to close the transaction with our title company, Fidelity National Title in Gilbert, AZ, and with escrow, lenders, or investors involved in the transaction.
• Affiliates and authorized representatives — companies under common ownership or working on our behalf in connection with cash-offer services.
• Legal and safety — when required by law, subpoena, court order, or to protect the rights, property, or safety of HCO Residential LLC, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business.

5. Cookies, Analytics & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember preferences, measure traffic, and understand how visitors use our pages. The third-party services we use include:

• Google Analytics 4 — aggregated traffic and behavior analytics. See Google's Privacy Policy and Google Analytics Opt-out.
• Ahrefs Web Analytics — privacy-focused pageview and traffic-source analytics. See Ahrefs Privacy Policy.
• CallRail — phone-call tracking and routing. See CallRail Privacy Notice.
• Google reCAPTCHA v3 — bot and spam protection on our forms. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
• Google Maps — embedded maps and address autocomplete on certain pages.
• Resend — transactional email delivery (lead notifications). See Resend Privacy Policy.
• Vercel — website hosting and content delivery. See Vercel Privacy Policy.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the Site function. Some browsers also send a “Do Not Track” signal; because there is no industry consensus on how to respond, the Site does not currently respond to those signals.

6. Your Choices & Rights

You can:

• Stop hearing from us — reply STOP to a text, unsubscribe from any marketing email, or contact us at the address below.
• Request access, correction, or deletion of the personal information we hold about you, subject to legal and contractual record-keeping requirements.
• Opt out of analytics using browser controls or the third-party opt-out tools linked in Section 5.

Depending on where you live, you may have additional rights under state privacy laws (for example, the California Consumer Privacy Act). To exercise any right, email jared@highestcashoffer.com or call (602) 600-0103. We may need to verify your identity before responding.

7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS) for all data submitted through the Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as we have an ongoing relationship with you, plus a reasonable period thereafter to meet legal, accounting, and reporting requirements.

8. Children's Privacy

The Site is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

The Site may link to third-party websites we don't control (for example, BBB, social-media profiles, or external resources referenced on our blog). This Privacy Policy does not apply to those sites. Review their privacy policies before sharing information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the “Effective Date” at the top of this page. Material changes will be highlighted on the Site or communicated by other reasonable means. Your continued use of the Site after an update means you accept the revised policy.

11. Contact Us

Questions about this Privacy Policy or how we handle your information? Reach out to us: